Are the practitioners' certified professionals?

JHC Nurses and Health Care Assistants Training Program

At JHC, we mandate that all our nurses are registered with both LJM (Lembaga Jururawat Malaysia) and hold a valid APC (Annual Practicing Certificate). Additionally, both our nurses and health care assistants must successfully complete all in-house training courses before being deemed qualified to serve.

These comprehensive courses cover essential topics such as:

• Pressure Injury Management and Prevention

• Fall Prevention

• Diabetes Management

• And many more critical care areas.

JHC nurses and health care assistants undergo a rigorous training program lasting over 1 month or equivalent to 36 hours of intensive training. This program equips them with the necessary skills to deliver the highest standard of care to our patients.

To maintain excellence, JHC ensures continual skill updates for our nurses, caregivers, and health care assistants, enabling them to provide high-quality care at all times.

What are the minimum required hours of care per service?

Flexible Care Services with Personalised Care Plans

At JHC, we do not impose any minimum required hours for our care services.

Before recommending the number of care hours, our care consultant conducts a thorough assessment of the patient. This assessment is essential as it provides insights into the patient’s health condition, medication, and specific care requirements.

Using the information gathered from these assessments, our care consultant develops a personalised care plan tailored to the patient’s unique needs. These care plans are thoughtfully designed to address the patient’s specific requirements and are continuously updated to adapt to any changes in the patient’s condition over time.

Payment Types

JHC strongly encourages clients to pay a 50% deposit in advance to secure their booking with our services. The remaining payment is to be made upon completion of the care service.

Alternatively, we also accept full payment at the time of booking for added convenience.

For safety and security reasons, JHC does not accept cash payments. We prioritise secure payment methods and only accept online bank transfers and QR payments.

This payment process ensures that we can deliver uninterrupted, high-quality care services to our clients.

Preparing for Our Arrival

To ensure smooth and efficient care services, our care consultant will provide guidance on preparing the necessary equipment and medication for the service.

This may include essential medical equipment, such as:

• Blood pressure monitors

• Oxygen tanks

• Any prescribed medications required by the patient.

Additionally, our consultant will advise on specific preparations based on the patient’s unique needs. This could involve:

• Dietary requirements

• Mobility aids

• Any other tailored arrangements to ensure the best care experience.

By preparing in advance, we can deliver high-quality care that meets the patient’s individual needs seamlessly.

Can a Care Session Be Shortened or Extended?

At JHC, we understand that unexpected events can arise. That’s why we offer the flexibility to shorten or extend care sessions with prior notice.

Our team will promptly inform clients if any adjustments to a care session are necessary to ensure the highest standard of care is maintained.

Please note:

• Any changes to a scheduled care session must be requested at least 24 hours in advance.

• Adjustments are subject to availability.

Providing advance notice allows us to make the necessary arrangements to accommodate the changes and ensures uninterrupted, high-quality care services for all our clients.